Return & Refund Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase from Palm Lux Gemstore, you may return it for a full refund within 30 days of the delivery date.

Conditions for Return

To be eligible for a full refund, your item must meet the following criteria:

• The item must be in new, unworn, and unwashed condition.

• All original tags must be attached and intact.

• The return must be initiated within 30 days of the original delivery date.

Please note that items marked as “Final Sale” are not eligible for return.

How to Initiate a Return

Step 1: Request a Return Merchandise Authorization (RMA) Number
Before sending back your item, you must contact our customer support team to receive an RMA number. This number is essential for tracking and processing your return.

• Email us at: support@palmluxgemstore.com

Step 2: Prepare Your Package
Securely pack the item(s) you wish to return. Clearly write the RMA number you received on the outside of the shipping package. Returns without a valid RMA number may be refused or experience significant processing delays.

Step 3: Ship Your Return
Send the package to our fulfillment center at the address below. You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

Return Address:

For your return to be processed, the product must be received by our facility within 30 days of your original delivery date.

Refund Processing

Once we receive and inspect your return, we will process your refund. The refund will be issued to your original method of payment.

Please allow 5-7 business days for our team to process the return and an additional 3-5 business days for the refund to appear on your bank or credit card statement, as processing times can vary between financial institutions.

Order Cancellations

If you wish to cancel an order, please contact our customer support team immediately. We will do our best to accommodate your request, but if the order has already been processed or shipped, it cannot be canceled. In this case, you will need to follow the standard return process once you receive the item.